Claims Contacts & Advice
Motor Claims
Household Claims
Highway Policyholder Claim Reporting
Claims against a Highway Policyholder
Claim Reporting Process
Windscreen Claims
Contact Us
Motor Claims
We are committed to providing a first class claims service for our brokers and their customers. If you do need to make a claim, we will provide you with a fast and efficient service with the minimum of fuss. We offer flexible solutions across our product range, ensuring customers are dealt with efficiently. Our claims operations are based in the UK, enabling us to ensure control of our in-house motor vehicle repairer networks. The networks are targeted and measured against stringent repair and service levels to ensure that customers are dealt with professionally and their vehicles are repaired to a highest standard. Highway Choice Private Car customers using one of our approved repairers can be kept up to date with the status of their claim via their preferred method; SMS text messaging, email, telephone or post.
Household Claims
We are committed to providing a first class claims service for our brokers and their customers. In the event that you need to make a claim, we will provide you with a fast and efficient service with a minimum of fuss, utilising our specialist UK based Highway Choice Home claims service.
If you need to make a claim against a Highway policyholder, find out about the services we can offer you
Highway Policyholder Claim Reporting
Claims can be reported 24/7, 365 days a year. Your claim will be allocated to an experienced claims handler who will ensure it is dealt with in a speedy and efficient manner. In the event that you need to report a claim, please click on the relevant link below to see how Highway can deal with your claim in a simple and efficient way
Contact Centre – 0871 222 6062
(For Private Car, Motorcycle, Motor Trade and Specialist Vehicle)
Monday - Friday 8:30am - 6:00pm, Saturday 9:00am - 1:00pm
Out of hours message service available.
Commercial Vehicle Claims
(GB) – 0845 337 2671
(For Commercial Vehicle, Truck and Fleet Products)
Northern Ireland Claims - 0871 222 6062
(For Commercial Vehicle, Truck and Fleet Products)
Monday - Friday 8:30am - 6:00pm , Saturday 9:00am - 1:00pm
Out of hours message service available.
Highway Glassline - 0800 678 1010
(Windscreen claims only)
Household Claims – 0870 112 9309
Services are available 24/7 365 days of the year.
If you wish to make a claim, please contact our Choice Home Claims Department as soon as possible. You will be asked for:
- The name of your insurance advisor who sold you this insurance;
- The policy number stated on your schedule;
- Full details of the claim.
The Claims Department will take full details of your claim and let you know what you need to do next. In some cases this will mean the involvement of an independent loss adjuster who will make sure that your claim is settled fairly and satisfactorily.
Motor Claim Reporting Process
All claims should be reported as soon as is reasonably practicable and ideally within the first 24 hours. You should tell us even if you do not consider yourself at fault or are not planning to make a claim so we can protect your interest in the event of any claim made against you.
We aim to provide you with an excellent claims service through our network of repairers who are obliged to meet our very strict service standards. Should you choose to make your own arrangements, we will have no control over the service you receive.
When reporting a claim we will need the following information:
- Your name, address and policy number.
- Vehicle make, model and registration number.
- Name of road incident occurred.
- Details of the incident.
- Third party details (if applicable) – vehicle make, model and registration number, address and insurer details.
- Names and addresses of any witnesses.
- Police Officer details (where applicable).
If you have an existing claim click here for contact details.
All phone calls relating to claims may be tape recorded and used for quality-control, training and fraud detection and prevention purposes.
Windscreen Claims
Highway Glassline - 0800 678 1010
If you use the Highway Glassline the policy limit may not apply. If you use another supplier, we will only pay up to the limit shown on your schedule. Some windscreen damage can be repaired. If so, no windscreen excess will apply.
Contact Us
Click here to find details of how to contact us
Select any of the links below for some other useful information about our claims services.
Accident advice
Highway Approved Repairer Networks
Tracking a vehicle repair
Handling & paying your motor claim
Guaranteed hire car
How we settle your Household claim
