Motor Claims
We are committed to providing a first class claims service for our brokers and their customers. If you do need to make a claim, we will provide you with a fast and efficient service with the minimum of fuss. We offer flexible solutions across our product range, ensuring customers are dealt with efficiently. Our claims operations are based in the UK, enabling us to ensure control of our in-house motor vehicle repairer networks. The networks are targeted and measured against stringent repair and service levels to ensure that customers are dealt with professionally and their vehicles are repaired to a highest standard. Private Car customers using one of our approved repairers can be kept up to date with the status of their claim via their preferred method; SMS text messaging, email, telephone or post.
If you need to make a claim against a Highway policyholder, find out about the services we can offer you
CLAIMS (NEW & EXISTING)
Find all the contact details you need to make a claim here.
Car, Motorcycle and Specialist Vehicle insurance
UK - 0871 222 6062
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary
Reporting new claims:
Monday - Friday 8:30am - 6:00pm, Saturday 9:00am - 1:00pm
Existing claims enquiries:
Monday - Friday 9:00am - 5.00pm
Out of hours message service available.
General Enquiries
Tel: 0871 222 1110
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary
Email: enquiries@highway-insurance.co.uk
Claims against customers
Third party dedicated helpline:
(Monday – Friday 9:00am – 5:00pm)
Tel: 0845 362 7796
Van Insurance
GB Claims – 0845 337 2671
Northern Ireland Claims - 0871 222 6062
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary
Monday - Friday 8:30am - 6:00pm , Saturday 9:00am - 1:00pm
Out of hours message service available.
General Enquiries
Tel: 0871 222 1110
Calls may cost up to 10p a minute from UK landlines plus network extras, mobile charges may vary
Email: enquiries@highway-insurance.co.uk
Claims against customers
Third party dedicated helpline
(Monday – Friday 9:00am – 5:00pm)
Tel: 0845 362 7796
Motor Claim Reporting Process
All claims should be reported as soon as is reasonably practicable and ideally within the first 24 hours. You should tell us even if you do not consider yourself at fault or are not planning to make a claim so we can protect your interest in the event of any claim made against you.
We aim to provide you with an excellent claims service through our network of repairers who are obliged to meet our very strict service standards. Should you choose to make your own arrangements, we will have no control over the service you receive.
When reporting a claim we will need the following information:
- Your name, address and policy number.
- Vehicle make, model and registration number.
- Name of road incident occurred.
- Details of the incident.
- Third party details (if applicable) – vehicle make, model and registration number, address and insurer details.
- Names and addresses of any witnesses.
- Police Officer details (where applicable).
If you have an existing claim click here for contact details.
All phone calls relating to claims may be tape recorded and used for quality-control, training and fraud detection and prevention purposes.
Contact Us
Click here to find details of how to contact us
Select any of the links below for some other useful information about our claims services.
Accident advice
Highway Approved Repairer Networks
Handling & paying your motor claim
Guaranteed hire car
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