How to Make a Complaint
We aim to provide a high standard of service but in the event you are dissatisfied with the service you receive, you should in the first instance contact your insurance advisor who sold you this insurance. If you remain dissatisfied you should contact:
The Customer Care Department
Highway Insurance
Highway House
171 Kings Road
Brentwood
Essex
CM14 4EJ
Telephone: 01277 266376
Fax: 01277 222055
Email: customercare@highway-insurance.co.uk
Please quote the Policy Number in all correspondence. A copy of Highway's complaint handling procedure is available on request.
If we cannot resolve your complaint, you may refer your complaint to the financial Ombudsman Service within six months of receiving our final response letter.
The address is: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
Telephone: 0845 080 1800 or 0300 123 9 123 (from mobile or non BT lines)
Email: complaint.info@financial-ombudsman.org.uk.
Making a complaint will not affect your right to take legal action.
