Product Legal Information
Liverpool Victoria Companies
Highway is a registered trade mark and Highway and Highway Insurance are trading styles of the Liverpool Victoria group of companies.
Highway Insurance Company Limited, registered in England and Wales number 3730662, is authorised and regulated by the Financial Services Authority, register number 202972.
LV= and Liverpool Victoria are trade marks of Liverpool Victoria Friendly Society Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria group of companies.
Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised and regulated by the Financial Services Authority, register number 202965.
The Liverpool Victoria group of companies includes: Liverpool Victoria Friendly Society Limited, a member of the ABI, AFS and ILAG; Liverpool Victoria Life Company Limited, registered in England No. 597740; Liverpool Victoria Portfolio Managers Limited, registered in England No. 3579650. These companies are authorised and regulated by the Financial Services Authority. Registered address for these companies: County Gates, Bournemouth BH1 2NF. Telephone: (01202) 292333.
Product Legal Information
General insurances are underwritten by Highway Insurance Company Limited.
How to make a complaint
If you have a complaint about your policy or the service you have received, please contact the broker, intermediary or agent that arranged it.
If you are not satisfied with the way a complaint has been dealt with please contact us by phone on 01277 266376 (For Textphone please dial 18001 first. Opening hours Mon-Fri 9am-5pm). If you prefer to write, please address your letter to The Customer Care Department, Highway Insurance, Highway House, 171 Kings Road, Brentwood, Essex CM14 4EJ. Email: customercare@highwayinsurance.co.uk
When contacting us please ensure you quote your policy or claim number as appropriate. A copy of our internal complaints procedure is available on request. If we cannot resolve your complaint, you may refer your complaint to the Financial Ombudsman Service within six months of receiving our final response letter. The address is: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone 0800 023 4567 or 0300 123 9 123 (from mobile or non BT lines). Email: complaint.info@financial-ombudsman.org.uk
Making a complaint will not affect your right to take legal action.
Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations . This depends on your type of firm, your FSA permissions and the circumstances of the claim.
Further information about compensation arrangements is available from the Financial Services Compensation Scheme.
Address: 7th floor, Lloyds Chambers, 1 Portsoken Street, London, E1 8BN
Telephone: 0800 678 1100 or 0207 741 4100
Fax: 020 7892 7301
E-mail: enquires@fscs.org.uk